Privacy Policy

Constructive Metal Roofing (we, us, our) respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it.

We are a metal roofing contractor based in Croydon, Victoria, servicing Melbourne and the surrounding suburbs. Our licence number is BPC 113121.

This policy applies to our website at constructivemetalroofing.com.au and to the way we handle information in the course of quoting, carrying out and following up roofing work.

1. Our commitment

Under the Privacy Act 1988 (Cth), businesses with an annual turnover of $3 million or less are generally not required to comply with the Australian Privacy Principles. Regardless of whether that exemption applies to us, we choose to handle your personal information in line with the Australian Privacy Principles, because we think that is how it should be done.

2. What we collect

Information you give us

When you contact us through a form on this website, call us, email us or speak to us on site, we may collect:

• your name
• your phone number
• your email address
• your suburb or the address of the property
• details about your roof or project that you choose to tell us
• how you heard about us
• photos you send us of your roof, gutters, cladding or the problem you are having
• any other information you include in your message

Information we collect during a job

If you go ahead with the work, we may also collect:

• the site address and access details
• photographs of the property before, during and after the work
• measurements, plans and specifications
• quotes, invoices and payment records
• warranty and compliance documentation

Information collected automatically

When you visit this website, our hosting and analytics tools may record:

• your IP address
• your browser type, device type and operating system
• the pages you visited and how long you spent on them
• the website or search that referred you to us
• the approximate location derived from your IP address

This information is used in aggregate to understand how the site is used. We do not use it to try to identify you personally.

3. How we collect it

We collect personal information:

• directly from you, through our website forms, phone, email, SMS or in person
• from your builder, architect, project manager, strata manager or real estate agent when they engage us on your behalf
• from publicly available sources, such as council planning records or property listings, where that is relevant to a quote
• automatically through cookies and analytics when you use our website

Where it is reasonable and practical, we collect information directly from you.

4. Why we collect it and how we use it

We use your personal information to:

• respond to your enquiry and prepare a quote
• arrange and carry out an inspection
• schedule, plan and complete roofing work
• order materials and coordinate with suppliers and subcontractors
• issue invoices and process payments
• meet our warranty, insurance and compliance obligations
• keep records of the work performed, including photographs
• respond to questions, complaints or warranty claims after a job
• send you information about our services, where you have agreed to receive it
• improve our website and our services

We will not use your personal information for a purpose unrelated to the one it was collected for, unless you would reasonably expect it, you have consented, or the law requires or permits it.

Photographs of completed work

We may use photographs of completed roofs on our website, in quotes and on social media. These photos show the roof and the exterior of the building. We do not publish the street address or your name alongside them without your permission. If you would prefer photos of your property were not used this way, tell us and we will not use them.

5. Cookies and analytics

Our website uses cookies and similar technologies. A cookie is a small file stored on your device that helps a website remember things about your visit. We use them to:

• keep the site working properly and load pages faster
• remember your preferences
• measure how many people visit the site and which pages they use

We may use third-party analytics and advertising tools, such as those provided by Google and Meta. These providers set their own cookies and handle data under their own privacy policies, which you can read at policies.google.com/privacy and facebook.com/privacy/policy.

You can block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.

6. Who we share it with

We do not sell your personal information. We may share it with:

• Subcontractors and tradespeople engaged to carry out part of your job
• Suppliers and manufacturers, where a warranty registration or a special order requires your details
• Our insurers, accountants and legal advisers, where necessary
• Payment processors and our bank, to process payments
• IT and website providers who host our website, email and business systems
• Government bodies, regulators or courts, where the law requires it

We ask anyone who handles personal information on our behalf to protect it and to use it only for the purpose we gave it to them.

7. Information sent overseas

Some of the services we rely on, including email, website hosting, cloud storage and analytics, store data on servers outside Australia. Depending on the provider, that may include the United States, Singapore or the European Union.

Where we disclose information to an overseas recipient, we take reasonable steps to satisfy ourselves that it will be handled in a way consistent with this policy.

8. Marketing and how to opt out

If you have given us your details, we may occasionally send you information about our services, seasonal maintenance reminders or offers, by email or SMS.

Every marketing message we send includes a way to unsubscribe. You can also opt out at any time by emailing constructivemetal@hotmail.com or calling 0433 434 705. We will action your request promptly.

Opting out of marketing does not stop us contacting you about a job that is underway, a quote you asked for, or a warranty matter.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. This includes:

• password protection on our devices and business accounts
• restricting access to those who need it to do their job
• using reputable, secured hosting and email providers
• destroying or de-identifying information we no longer need

No method of transmitting or storing information is completely secure. While we take care, we cannot guarantee absolute security of information sent to us over the internet.

If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required.

10. How long we keep it

We keep personal information for as long as we need it for the purpose it was collected, and for as long as the law requires. In practice:

• Enquiries that did not become jobs are generally kept for up to 2 years
• Records of completed work, including quotes, invoices and job photographs, are generally kept for at least 10 years, which covers the domestic building liability period in Victoria as well as our tax and warranty obligations

When we no longer need the information, we destroy it or de-identify it.

11. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date.

Email constructivemetal@hotmail.com or call 0433 434 705. We may need to verify your identity before we release information. We will respond within a reasonable period, normally within 30 days.

There is no charge for making a request. If a request takes significant time to fulfil we may charge a reasonable cost, and we will tell you before we do.

In limited circumstances we may refuse a request, for example where the law requires it or where releasing the information would unreasonably affect someone else's privacy. If we refuse, we will explain why in writing.

12. Complaints

If you think we have mishandled your personal information, please tell us first so we can put it right.

We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

13. Other websites

Our website links to other sites, including Google Reviews, Facebook, Instagram and manufacturer sites such as Colorbond and Lysaght. We are not responsible for how those sites handle your information. We recommend reading their privacy policies.

14. Children

Our services are directed at property owners, builders and businesses. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

15. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated at the top. If we make a significant change, we will make that clear on the website.

16. Contact us